Your plumbing line, answered — even with your hands under a sink.
An AI receptionist that picks up every call to your shop, says up front that it’s an AI, books the job or takes the full details, and texts them to you. We set it up and run it for you.
From $299 setup + $149/month (starting offer, usage cap applies). Set up by Vando System LLC, Brockton, MA.
You can’t pick up with wet hands and a wrench.
Plumbing calls don’t wait for a good moment. A burst pipe or a leaking water heater comes in while you’re mid-job, driving, or off for the night — and an emergency caller who gets voicemail may simply call someone else.
Mid-job, hands full
You can’t stop a sweat joint or a drain cleaning to grab the phone.
Emergencies at any hour
Burst pipes, no hot water, and backups happen early mornings, nights, and weekends.
Voicemail without details
A callback goes faster when you already know the address, the fixture, and how bad it is.
Three steps. We do the setup.
Forward your number
Keep your shop number. Calls you don’t pick up (or all calls — your choice) forward to your AI receptionist. Or we set you up with a new number.
It answers like your office
It greets callers with your shop name, says it’s an AI, shares your hours and services, and asks what you’d ask: address, what’s leaking or clogged, gas or electric, how urgent.
You get a text
It books the job into your open or emergency slots — or takes a complete lead — and texts you a clean summary right away. Emergencies get flagged.
Test the receptionist
Call the sample plumbing shop yourself. Report a leaking water heater, a clog, no hot water, or a burst pipe, or ask about hours, towns, price, or paying a deposit.
- Report a leaking water heater or burst pipe
- Ask about a gas smell (it tells you to get out first)
- Ask to pay a deposit (it won’t take payment)
- Book a slot or leave a message
- Ask for a real person
Simulated demo: pre-recorded, computer-generated answers for a fictional shop. No phone number is called, and nothing you type is sent anywhere.
Sample shop · Brockton & South Shore · demo line
Hear how it handles a real-world plumbing call
Press play and follow the conversation. When the call ends, you’ll see the exact text the owner gets. Sound off? Tap “Read transcript.”
Text the owner receives
Arrives when the call ends…
- Says it’s an AI and gives the recording notice first
- Gives the basic safety step you approved (shut the cold supply valve)
- Books into the emergency slot you set aside
- Refuses to take a deposit by phone — payments go to you
- Texts the owner a complete emergency summary
Built for a plumbing shop, not a call center
You get a receptionist that knows your services, your towns, and your rules — and that knows when to hand things to you.
We’re starting with shops in Brockton and nearby South Shore towns.
- Answers every call 24/7, including nights, weekends, and early mornings
- Greets callers with your shop name and says it’s an AI assistant
- Shares your hours, services, and service towns
- Books jobs into your open or emergency slots — or takes a complete lead
- Asks plumbing questions: address, fixture, leak or clog, gas or electric, how bad, shut-off status
- Texts you every call summary; emergencies flagged at the top
- Hands payments and complaints to you — it never takes card numbers
- Set up, tested, and adjusted by us — you don’t touch any software
Simple pricing for a plumbing shop
Starting offer for our first local shops · confirmed in writing before you payWe build and test your assistant with you.
- Call script for your services and towns
- Your hours, booking rules, and urgent-call rules
- Number forwarding set up with you
- Practice calls before it goes live
For a solo operator or small crew.
- Up to 100 answered calls a month
- 24/7 answering, booking or lead-taking
- Text summary of every call
- Script changes when you need them
For a shop with steady call volume.
- Up to 200 answered calls a month
- Everything in Standard
- Priority script changes
- Monthly call summary for you
Usage cap: plans are not unlimited. Calls over your plan’s monthly limit are billed at the phone platform’s usage cost, passed through with no markup, and we text you when you hit 80% of your plan so nothing surprises you. Phone-number and texting fees, if any, are listed in your written quote. This is a starting offer, not a final price list; no results are guaranteed.
Straight answers
Will it tell callers what to do in an emergency?
Only the basic steps you approve during setup — for example, “shut the main or the supply valve if it’s safe.” It won’t diagnose problems or give repair instructions, and for gas smells it tells callers to leave the house and call the gas company or 911, if you want that rule.
Can it quote my prices?
Only prices you give it, like a service-call fee. Anything else, it tells the caller you’ll give a price once you see the job.
Do callers know they’re talking to an AI?
Yes. It says so at the start of every call. We don’t set it up to pretend to be a person.
Do I need a new phone number?
No. Most shops keep their number and forward calls they miss (or all calls) to the assistant. If you’d rather, we can set up a new number for it.
Is the call recorded? Is that allowed in Massachusetts?
Massachusetts requires everyone on a call to consent to recording, so the assistant gives a recording notice at the start. If you don’t want recordings, we can turn recording off and keep just the text summary.
What does it NOT do?
It doesn’t take payments or card numbers, doesn’t handle complaints or disputes (it takes a message and texts you right away), doesn’t diagnose the job, and doesn’t promise times or prices you haven’t approved.
Does it book into my calendar?
It can book into an online calendar where the system supports it — we confirm yours during setup. If it can’t, it takes the full request and you confirm the time with the customer.
What if I get more calls than my plan?
Each plan includes a set number of answered calls per month. Extra calls are billed at the phone platform’s usage cost, passed through with no markup, and we text you when you reach 80% of your plan. You can also move to the bigger plan.
Is the sample call on this page real?
It’s a produced demo with computer-generated voices and a fictional shop, caller, address, and phone number (555 numbers are reserved for fiction). Your assistant would use your shop name, hours, services, and rules.
Is “Test the receptionist” a live AI call?
No. It’s a simulated call for a fictional shop: the answers are pre-recorded, computer-generated audio, so it only knows the kinds of questions it was scripted for, and anything else gets a “the owner will follow up” answer. It doesn’t call a phone number, and what you type stays in your browser (if you use the mic, your browser’s own speech recognition turns it into text). Your real assistant would hold a live conversation using your shop’s details.
Who sets it up and who do I call if something’s off?
Vando System LLC, based in Brockton, MA. We set it up with you, test it with real practice calls, and adjust it when you tell us something should be handled differently.
Want this answering your phone?
Tell us about your shop. We’ll reach out to set up a short call about your hours, services, and how you want urgent calls handled. No payment details are collected here.
Prefer email? Write to vandosystemllc@gmail.com.